Privacy policy

This privacy policy explains how Elevate 8 collects, uses and shares your personal information when you visit our store at elevate8.co or buy from us.

Who we are

Elevate 8 is responsible for your personal information.

Our store runs on Soooks, an online store platform. Soooks hosts our store and processes personal information on our behalf, following our instructions.

Information we collect

We collect the information you give us and some information about how you use our store:

Contact details: your name, email address and phone number.
Delivery and billing addresses.
Order details: what you buy, prices, how you pay and any notes you add.
Account details, if you create an account: your sign-in details, saved addresses and order history.
Whether you agreed to receive marketing emails, and whether you open or click the emails we send.
Messages you send us, for example through our contact form.
The products you view while you are signed in to your account.
Technical information: your IP address, your browser and device, and the pages you visit.

How we use it

To process your orders, take payment, deliver your orders and handle returns.
To contact you about your orders and answer your questions.
To run your account, if you have one.
To send you marketing emails, only if you agreed to receive them. Every marketing email has a link to unsubscribe.
To keep our store secure and to prevent fraud and abuse.

Who we share it with

We share your information only as needed to run our store:

Soooks, which hosts our store and processes your information on our behalf.
The people or companies who deliver your order. They receive your name, phone number and delivery address.
Postmark, which delivers our emails.
Public authorities, when the law requires it.

Cookies

Our store uses cookies to keep your cart, keep you signed in and remember your choices. These cookies are needed for the store to work.

We don't use analytics or advertising cookies.

Your rights

You can ask us for a copy of your personal information, and ask us to correct or delete it.

If you have an account, you can update your details and ask for a copy or the deletion of your data on your account's profile page.

You can also contact us, or use the Soooks privacy center, which passes your request on to us.

You can unsubscribe from marketing emails at any time with the link in each email.

Depending on where you live, you may have other rights, such as to object to how we use your information or to complain to your data protection authority.

How long we keep it

We keep your information for as long as we need it for the purposes above. Your account stays until you ask us to delete it. We keep order records for as long as accounting and tax rules require; when we delete your personal information, those records stay with your name and contact details removed.

Security

Our store uses a secure (HTTPS) connection, and passwords are never stored in a readable form. No way of sending or storing information is completely secure, but we work to protect yours.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Questions

If you have any questions about this policy, please contact us through our store.